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OPlace Smart Helmet & Gear Dryer (Pro Edition) - OPlace

OPlace Limited Warranty

Last Updated: July 30, 2026

This Limited Warranty explains covered defects, coverage periods, exclusions, and how to request service. It is provided in addition to mandatory consumer rights and does not replace or limit them.

1. 30-Day Quality Guarantee

If a product has a confirmed manufacturing defect or quality-related issue within 30 days of delivery, OPlace will provide an appropriate remedy, such as repair, replacement, or refund, after photo or video confirmation.

2. Limited Warranty Periods

  • Main unit or primary electronic device: 24 months
  • Battery and charging components: 12 months
  • Accessories and non-electronic parts: 6 months

Consumers may also have longer or additional statutory legal-guarantee rights depending on their location. Those rights remain unaffected.

3. Covered Remedies

For a confirmed covered defect, OPlace may repair the product, replace it with the same or an equivalent model, or provide another remedy required by applicable law. There is no restocking fee for confirmed quality-related claims.

4. Shipping Responsibility

  • Support will confirm whether return inspection is required before an item is shipped.
  • For approved covered claims, return and replacement shipping responsibilities are handled according to the claim, order destination, and applicable law.
  • International customers must contact support before returning a product. Customs documentation or destination charges may apply.

5. Exclusions

This Limited Warranty does not cover accidental damage, drops, misuse, improper installation, use outside stated ratings, unauthorized repair or modification, cosmetic wear, theft, loss, or damage unrelated to materials or workmanship.

6. How to File a Claim

Email support@oplacegear.com with your order number, a clear description, photos or video, and your current shipping address. We typically respond within 24–48 business hours.

7. Relationship to Returns

Voluntary and change-of-mind returns follow our Refund & Return Policy. Quality-related issues follow the 30-Day Quality Guarantee and the applicable limited or statutory warranty.

8. Service Regions

Warranty support is currently available for eligible orders delivered to the United States, Bangladesh, Austria, Belgium, France, Germany, Monaco, and the Netherlands. Customers outside these checkout-supported destinations must contact support before sending any product.

9. Contact

COPLAX INC.
764 Route 25A, Suite 5
East Setauket, NY 11733, United States
Email: support@oplacegear.com
Phone: +1 (919) 875-5029