Política de reembolso

Refund & Return Policy

Last Updated: July 30, 2026

This policy applies to purchases made through oplacegear.com and operated by COPLAX INC.

1. Return Eligibility

We accept eligible returns for most physical products within 30 days of delivery for orders shipped to our current checkout-supported destinations: the United States, Bangladesh, Austria, Belgium, France, Germany, Monaco, and the Netherlands.

  • The item must be unused and in original condition, except for reasonable inspection permitted by applicable consumer law.
  • Included components, accessories, manuals, and original packaging should be returned where applicable.
  • The item must not be marked Final Sale or Non-returnable.
  • The request must be submitted within 30 days of delivery.

Statutory rights: This store policy does not limit mandatory consumer rights. Consumers in Austria, Belgium, France, Germany, and the Netherlands may have a statutory 14-day right of withdrawal for eligible distance purchases. Where that right applies, no restocking fee is charged for exercising it; a deduction may apply only for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law.

2. How to Request a Return

  1. Email support@oplacegear.com with your order number, item, and return reason.
  2. For damaged, defective, or quality-related claims, include clear photos or a short video.
  3. Wait for review and Return Authorization.
  4. After approval, ship the item with tracking to the address provided by support.

Do not send an item before receiving authorization. Unauthorized returns may be refused or delayed.

3. Return Address

Approved returns are usually sent to:

OPlace Returns
8945 DICE RD
SANTA FE SPRINGS, CA 90670
UNITED STATES

Customers outside the United States must contact support before returning an item. Destination-specific instructions may apply.

4. Return Shipping and Non-Refundable Charges

For non-quality-related returns, customers are responsible for direct return shipping costs when disclosed before purchase and where permitted by applicable law. Original shipping charges, duties, taxes, brokerage fees, and customs charges are normally non-refundable unless required by law or the return results from our error or a confirmed product issue.

For a confirmed defect, damage on arrival, or fulfillment error, we provide an appropriate remedy such as repair, replacement, refund, or return-shipping support without a restocking fee.

5. Restocking Fee

A 20% restocking fee may apply to voluntary, non-quality-related returns outside any applicable statutory withdrawal right. It is not charged for confirmed defective or damaged items and is not applied where prohibited by law.

6. Refunds

After the return is received and inspected, we notify you of the result. Approved refunds are issued to the original payment method within 7–10 business days after acceptance. Your payment provider may require additional posting time.

7. Damaged or Defective Items

Contact us within 30 days of delivery with your order number and supporting photos or video. After verification, we will provide an appropriate remedy. Mandatory legal guarantees and statutory remedies remain unaffected.

8. Exchanges

We do not offer direct exchanges. Return the original item if eligible and place a new order.

9. Non-Returnable Items

  • Gift cards
  • Personalized or custom-made items
  • Items marked Final Sale or Non-returnable
  • Digital or downloadable products, where applicable
  • Items damaged by misuse, improper installation, unauthorized repair, accident, or normal wear and tear

Exceptions required by applicable law remain in effect.

10. Contact

COPLAX INC.
764 Route 25A, Suite 5
East Setauket, NY 11733, United States
Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response time: 24–48 business hours.