Business Scope

OPlace Business Scope

OPlace is a direct-to-consumer (DTC) consumer goods business focused on rider-oriented products and services. Centered on understanding user needs and delivering reliable value, OPlace operates across product development, supply chain coordination, and customer support. Our business scope includes:

I. Product Development and Direct-to-Consumer Sales

OPlace develops and sells scenario-based, practical consumer goods primarily for riding and daily gear use, including:

  1. Helmet Care and Gear Care Devices
    Products designed to support helmet and gear drying and everyday care. Where applicable, product features are described within intended use. For example, certain models may include a UV freshness mode intended for use inside the drying chamber for odor-control support; these products are not medical devices and are not intended for sterilization or disease prevention.

  2. Rider Safety and Visibility Accessories
    Riding-related accessories that support everyday safety and visibility use cases (e.g., visibility and lighting-related accessories where applicable), designed with durability and usability in mind.

  3. Storage, Carry, and Maintenance Essentials
    Practical rider-oriented items that support commuting, weekend rides, and daily setup—such as storage/carry solutions and maintenance-related essentials consistent with our published product catalog.

OPlace’s product lineup may evolve based on user demand and operational availability. OPlace does not claim to offer products outside its current catalog.

II. Supply Chain and Quality Coordination

To support a consistent user experience, OPlace coordinates key supply-chain processes from development to fulfillment, including:

  1. Manufacturing Collaboration and Product Validation
    OPlace works with selected manufacturing partners to develop products based on defined functional requirements and real-world use scenarios. Quality checks and compliance verification are performed as appropriate to the product type and applicable requirements.

  2. Warehousing and Fulfillment Operations
    OPlace coordinates warehousing, order processing, and shipping performance, including tracking and delivery status management.

  3. Operational Efficiency and Value Optimization
    Through streamlined sourcing and DTC operations, OPlace reduces unnecessary intermediaries and prioritizes value reinvestment into product quality, packaging, and service reliability.

III. Customer Service and Operations

OPlace provides customer-facing services across the purchase lifecycle, including:

  1. Online Retail Operations
    Operation of the online storefront for product presentation, secure checkout, and order management.

  2. Customer Support
    Pre-purchase consultation, order follow-up, and product-use guidance through official support channels.

  3. After-Sales Support and Feedback Loop
    Returns, refunds, and warranty handling in accordance with published policies, and structured collection of user feedback to support continuous product and service improvement.

IV. Service and Shipping Regions

OPlace maintains an operational framework that can support multi-region expansion in the future.
However, our current consumer shipping regions are strictly limited to the United States, Canada, and Mexico. We do not currently offer direct consumer shipping outside these regions. Any regional expansion will be announced through official channels.

Final Statement

OPlace follows the principle of “products as the foundation, service as the support.” By connecting user insights to product development and value delivery, OPlace continues to build a rider-focused product system starting from helmet care and extending to practical riding essentials.