Shipping Policy

Last Updated: June 2026

Shipping Policy

This Shipping Policy applies to purchases made through https://www.oplacegear.com ("OPlace", "we", "us", or "our").

1. Shipping Coverage

OPlace currently ships to the United States only.

We do not currently offer checkout shipping to the United Kingdom, European Union, or other international destinations. If an unsupported shipping address is entered at checkout, no shipping method may be available and the order cannot be completed.

We do not ship to P.O. Boxes or APO / FPO military addresses.

2. Fulfillment Location

Orders are shipped from our U.S.-based fulfillment location in California and may be fulfilled by authorized logistics partners.

3. Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing includes order verification, packing, and handoff to the carrier.

Orders are processed Monday through Friday, excluding public holidays.

4. Estimated Delivery Time

  • United States: 5-7 business days after shipment

Delivery times are estimates only and may vary due to carrier performance, weather conditions, public holidays, or peak-season volume.

5. Shipping Fees

  • United States: Free standard shipping on orders of $39.00 USD or more. Standard shipping is $9.99 USD for orders from $0.00 to $38.99 USD.

Shipping fees are displayed at checkout before payment is completed. The shipping rate shown at checkout shall prevail.

6. Duties and Taxes

We currently ship within the United States only. International duties, import taxes, brokerage fees, and customs charges do not apply to our current checkout-supported destinations.

7. Order Tracking

Once shipped, a confirmation email with tracking information, when available, will be sent. Please allow 24-72 hours for tracking updates after carrier handoff.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. OPlace is not responsible for delays, failed delivery, carrier returns, or additional costs caused by incorrect or incomplete addresses.

9. Lost or Delayed Packages

If a shipment is delayed beyond the carrier's normal timeframe, please contact us for assistance.

If tracking shows "Delivered" but the package cannot be located, customers should contact the carrier directly. OPlace is not responsible for loss or theft after delivery confirmation, but we will provide reasonable assistance when possible.

10. Relationship to Returns

This Shipping Policy should be read together with our Return & Refund Policy.

11. Contact Information

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response time: We will respond within 24-48 business hours.
Company Address:
COPLAX INC.
764 Route 25A, Suite 5
East Setauket, NY 11733
United States