Privacy policy

Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how OPlace (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from https://www.oplacegear.com (the “Site”).

This website is owned and operated by COPLAX INC., a company registered in the United States. OPlace is a consumer brand operated by COPLAX INC., currently serving checkout-supported customers in the United States, United Kingdom, Germany, Netherlands, Monaco, and Italy.

1. Information We Collect

We collect personal information that is necessary to operate our online store, process orders, provide customer support, improve our services, and comply with legal obligations.

Information You Provide to Us

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Customer service messages, return requests, warranty claims, photos, or videos you provide for support purposes

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site
  • Referring website or campaign source
  • Cookies, pixels, and similar tracking technologies

Payment Information

Payments are processed through Shopify and approved third-party payment providers. We do not directly store full credit card numbers or complete payment credentials on our own systems.

2. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling orders
  • Providing shipping updates and order tracking
  • Handling returns, refunds, warranty claims, and customer support requests
  • Verifying payment and preventing fraud or unauthorized transactions
  • Improving our Site, products, services, and customer experience
  • Sending transactional emails related to orders, returns, or account activity
  • Sending marketing communications where permitted by law or with your consent
  • Complying with legal, tax, accounting, and regulatory obligations

3. Legal Bases for Processing

Where applicable under privacy laws such as the GDPR or UK GDPR, we process personal information based on one or more of the following legal bases:

  • Contract: To process and fulfill your order.
  • Consent: For optional marketing communications or certain cookies where consent is required.
  • Legitimate interests: To operate, secure, and improve our business.
  • Legal obligation: To comply with tax, accounting, consumer protection, or other legal requirements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, improve performance, and support advertising or marketing activities.

You may control cookies through your browser settings. Some cookies are necessary for checkout, security, and basic Site functionality, and disabling them may affect your shopping experience.

5. Sharing Personal Information

We may share personal information with trusted service providers only as needed to operate our business, including:

  • Shopify and related e-commerce service providers
  • Payment processors and fraud prevention providers
  • Shipping carriers, warehouses, and logistics partners
  • Email, customer support, and order management providers
  • Analytics, advertising, and marketing service providers
  • Professional advisors, legal authorities, or regulators when required by law

We do not sell personal information for money. However, certain advertising or analytics technologies may be considered “sharing” or “targeted advertising” under some privacy laws. Where required, you may have the right to opt out of such use.

6. International Data Transfers

Because OPlace is operated by a U.S.-based company and uses service providers that may operate in different countries, your personal information may be transferred to, stored, or processed outside your country of residence.

When required by applicable law, we use appropriate safeguards to protect personal information during such transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax records, fraud prevention, dispute resolution, and business recordkeeping.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction or objection to certain processing
  • Request a copy of your personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising or data sharing where applicable

To exercise your rights, please contact us at support@oplacegear.com. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to marketing emails, we may send promotional messages about products, offers, or updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return information, or policy notices.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Information

Business Name: COPLAX INC.
Brand: OPlace
Website: https://www.oplacegear.com
Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response Time: We typically respond within 24–48 business hours.
Business Address:
COPLAX INC.
764 ROUTE 25A STE 5
EAST SETAUKET, NY 11733
United States