Privacy policy

Last Updated: January 2026

This Privacy Policy describes how OPlace (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from https://www.oplacegear.com (the “Site”).

This website is owned and operated by COPLAX INC., a company registered in the United States. OPlace is a consumer brand operated by COPLAX INC., serving customers in the United States (contiguous 48 states).

2. How We Use Your Personal Information

We use your personal information strictly for legitimate commercial purposes related to operating our e-commerce business. Specifically, your information may be used for the following purposes:

  • Order Processing and Fulfillment: To process, confirm, and complete customer orders, including payment authorization, order verification, and fulfillment.
  • Payment Processing and Fraud Prevention: To securely process payments, detect fraudulent activity, and protect our customers and business from unauthorized transactions.
  • Shipping, Delivery, and Logistics Coordination: To arrange shipment, provide tracking updates, manage customs documentation where required, and deliver purchased products.
  • Customer Support and After-Sales Service: To respond to inquiries, handle returns, refunds, warranty requests, and resolve disputes.
  • Transactional Communications: To send order confirmations, shipping notifications, and service-related messages.
  • Website Performance, Security, and Usability: To maintain site functionality, monitor usage trends, improve performance, and prevent security incidents.

We do not use personal information for data resale, user profiling, or data trading purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper operation of our website and to improve user experience. We use the following types of cookies:

  • Essential Cookies: Required for core site functions such as checkout, account access, and security.
  • Performance Cookies: Used to analyze website traffic and performance in order to improve functionality and reliability.
  • Functional Cookies: Remember user preferences such as language or region selection.

Cookies do not directly identify you as an individual. You may manage or disable cookies through your browser settings; however, disabling cookies may affect certain features of the Site.

4. Sharing of Personal Information

We share personal information only when necessary to operate our business and fulfill customer orders. Categories of recipients may include:

  • Payment Service Providers: For secure processing of payments and fraud prevention.
  • Shipping and Logistics Partners: For order fulfillment, delivery, and tracking services.
  • Website Hosting and Technical Service Providers: For website operation, maintenance, analytics, and security monitoring.

These third parties are contractually obligated to use personal information solely to provide services on our behalf and to protect such information in accordance with applicable laws.

We do not sell, rent, or exchange customer personal information for marketing or commercial gain.

5. Payment Security

All payments on this Site are processed through secure, SSL-encrypted payment gateways provided by Shopify and its authorized payment partners.

OPlace does not store full credit card numbers or sensitive payment credentials on its servers.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual and transactional obligations
  • Comply with legal, accounting, and tax requirements
  • Resolve disputes and enforce our policies

When personal information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain uses of your data.

OPlace does not sell personal information.

7.1 California Residents (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of personal information collected, used, and shared.
  • Right to Delete: Request deletion of personal information, subject to legal exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: We do not sell personal information).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

California residents may submit privacy requests by contacting us at support@oplacegear.com. We will verify your request and respond within the timeframe required by law.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. This Privacy Policy applies only to information collected by OPlace.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

10. Contact Information

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response time: We will respond within 24–48 business hours.
Business Address:
COPLAX INC.
764 ROUTE 25A STE 5
EAST SETAUKET, NY 11733
United States