Refund policy

Refund & Return Policy

Last updated: November 3, 2025

Thank you for choosing OPlace, a brand operated by COPLAX INC. We’re dedicated to quality and reliability — and we want you to be completely satisfied with every purchase. Please review our return and refund policy below.

1. Returns

We accept returns on most items within 30 days of receipt under the following conditions:

  • The item must be unused and in its original condition, including all packaging and tags.
  • The item must not be marked as “non-returnable” or “final sale”.
  • The return request must be made within 30 days of receipt.

For non-quality-related returns (change of mind, wrong purchase, etc.), a restocking fee of up to 30% may apply, depending on item condition and repackaging needs. This restocking fee does not apply to defective items covered under our warranty.

How to Initiate a Return

Please contact our customer service team before sending any return:

  1. Email support@oplacegear.com with your order number and reason for return.
  2. We will confirm eligibility and provide a return authorization and return address.
  3. Pack the item securely and ship it using a tracked courier.
  4. Share the tracking number once shipped to ensure traceability.

Return Shipping Costs

  • For non-quality-related returns (change of mind, wrong purchase, etc.), customers are responsible for the return shipping cost.
  • For defective items within the first 30 days, please refer to our Warranty Policy — these may qualify for a free replacement under the 30-Day Quality Guarantee.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

2. Refunds

Once your return is received and inspected, we will process your refund within 7–10 business days. Refunds are issued to the original method of payment.

Please note that your bank or credit card company may take an additional 3–5 business days to post the refund to your account.

If the returned item does not meet the above conditions (used, damaged, missing parts, or without original packaging), OPlace reserves the right to refuse the return or apply an appropriate restocking fee.

3. Order Cancellation

To cancel an order, please contact support@oplacegear.com before the order has shipped. Once an order is shipped, it cannot be cancelled; however, you may still request a return within 30 days after delivery under this policy.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to change to a different product, please initiate a return for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at support@oplacegear.com with clear photos or videos of the issue.

We will arrange a replacement or a full refund at no additional cost to you, in line with our Warranty Policy and the 30-Day Quality Guarantee.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days from our confirmation:

  • First, check your bank account or credit card statement again.
  • Then contact your credit card company or bank; processing times can vary.
  • If you’ve done all of this and still have not received your refund, please contact us at support@oplacegear.com.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as “Final Sale” or “Non-returnable”.

8. Orders Outside the United States

We currently accept returns only from orders shipped to the United States, Canada, and Mexico. Customers are responsible for any customs duties or taxes incurred during the return process.

9. Contact Us

If you have questions about our return or refund policy, please contact us at:

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Address: 764 Route 25A, Suite 5, East Setauket, NY 11733, USA

At OPlace, we value clear communication and are committed to making every customer experience straightforward and fair.