Refund policy

Updated: 23 October 2026

Eligible website purchases can be returned within 30 days of delivery, subject to the conditions below. Standard outbound shipping is free. Return costs depend on the reason, timing and condition of the return.

For returns or cancellations, email support@oplacegear.com with your order number. We usually reply within 24–48 hours, excluding weekends.

1. Before delivery: cancellation and changes

Order not dispatched

Contact support to cancel an undispatched order for a full refund to the original payment method.

Order dispatched or changes requested

Contact support to arrange a return if the order has shipped. A refused delivery alone is not a cancellation notice. Costs follow the applicable return terms below. Address or item changes depend on the dispatch status.

2. Non-quality returns after delivery

UK/EU: cancellation within 14 days

For eligible online purchases, notify us within 14 calendar days after delivery. No reason is required. You can cancel by email or another clear statement. Send the goods back without undue delay and within 14 days after your notice. Stop everyday use once you decide to return the item and keep it safe while arranging the return.

Item condition and inspection

  • Only handling and brief functional checks necessary to establish the item's nature, characteristics and functioning are covered by reasonable inspection.
  • We check for wear, scratches, dents, dirt, odour, water damage, modifications and other damage caused by handling beyond a reasonable inspection.
  • Return the item with its supplied cables, mounts and accessories. Keep the original packaging and protect the parcel for transit.
  • Actual loss in value from missing packaging or parts, or excessive handling, is assessed on inspection where the law allows. We explain the amount and basis of any deduction; we do not charge twice for the same loss.

Shipping charges

Customers bear outward and return shipping costs where legally permitted. For eligible UK/EU statutory cancellations, only direct return shipping costs apply; the original standard delivery cost is not deducted and no fixed 18% fee applies.

Contact support for the return label, warehouse address and instructions. We confirm applicable shipping charges before providing the label.

Other eligible returns within 30 days

This additional offer covers eligible US and other supported-destination change-of-mind returns, and UK/EU requests after the statutory cancellation period where no other statutory right requires different treatment. Contact us within 30 calendar days of delivery.

  • Items must be unused and in their original condition, without wear, contamination, misuse, unauthorised repair or modification.
  • Return the item and supplied accessories, and keep the original packaging. Actual loss in value from missing packaging or parts is assessed and explained after inspection.
  • Provide your order details or valid proof of purchase.

An 18% deduction from the price paid for the returned item covers the standard outward and return shipping costs, including our arranged return label. We do not add a separate shipping, label or restocking fee. We confirm the total before providing the label. Any separately assessed actual loss in value is explained and must not duplicate the same charge. This deduction does not apply to eligible UK/EU statutory cancellations, confirmed defects, damage on arrival or our fulfilment errors.

3. Defects, arrival damage or incorrect items

Send your order number and a description of the problem. Photos or video can help us assess it. For confirmed defects, damage on arrival or our fulfilment errors:

  • No 18% deduction applies. We cover return costs required to resolve the issue and confirm whether a return is needed.
  • Repair, replacement or refund is arranged according to the issue and applicable law.
  • For a confirmed quality issue covered by our additional warranty, a replacement can be sent without requiring the original item to be returned first. See our Warranty Policy.

4. Return process and address

  1. Contact support with your order number and the item to be returned.
  2. Support confirms applicable costs and provides the return label, warehouse address and instructions.
  3. Pack securely, send promptly following the instructions and keep proof of postage.
  4. The warehouse checks the condition and accessories. We explain any applicable deduction and refund the original payment method.

We assign the nearest available return warehouse, which may be in your country or a nearby country. Use the warehouse address supplied by support or shown on the return label.

Our office address is for office use only. It accepts no goods, returns or other parcels.

5. Inspection and refunds

Warehouse inspection and issuing the refund take a total of 3–5 business days from the date the return warehouse signs for the parcel. Inspection is included. Business days exclude weekends and local public holidays at the receiving warehouse. Bank or payment-provider posting time is additional.

Earlier mandatory refund deadlines take priority. Where the law requires a refund based on proof of return, we do not make you wait for warehouse receipt. Eligible statutory cancellation refunds include any standard original delivery charge paid; standard outbound delivery is currently free.

The voluntary return conditions do not limit statutory rights. Personalised items and unsealed hygiene-sensitive goods are excluded only where the applicable legal conditions are met. A sale price or the end of a commercial warranty does not remove statutory rights.

Optional cancellation notice

You may simply email a clear cancellation request. If useful, copy and complete this notice:

To: LOW COST ELECTRIC LTD, 21 Stratford Way, Bicester, OX26 1BY, United Kingdom; support@oplacegear.com.
I/We give notice that I/we wish to cancel the purchase of the following goods:
Goods and order number:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if sent on paper):