Return&Refund Policy

Refund & Return Policy

Last updated: June 2026

This Refund & Return Policy applies to purchases made through oplacegear.com and operated by COPLAX INC. Please review this policy carefully before submitting a return request.

1. Return Eligibility

We accept returns for most physical products shipped to our checkout-supported destinations within 30 days of delivery, provided that:

  • The item is unused and in original condition.
  • All included components, accessories, manuals, and original packaging are returned where applicable.
  • The item is not marked as Final Sale or Non-returnable.
  • The return request is submitted within 30 days of delivery.

Our current checkout-supported destinations are the United States, United Kingdom, Germany, Netherlands, Monaco, and Italy. Returns that do not meet the conditions above may be refused.

Quality-Related Issues (30-Day Quality Guarantee):
If a product has a confirmed manufacturing defect or quality-related issue within 30 days of delivery, it will be handled under our 30-Day Quality Guarantee. In such cases, we provide a replacement or refund without charging a restocking fee. This does not apply to non-quality-related returns such as change of mind, incorrect purchase, improper use, normal wear and tear, or damage caused after delivery.

2. How to Request a Return

  1. Contact us at support@oplacegear.com with your order number, the item(s) you wish to return, and the reason for return.
  2. For damaged, defective, or quality-related claims, include clear photos and/or a short video showing the issue.
  3. We will review your request and issue a Return Authorization if approved.
  4. After approval, ship the item using a tracked carrier to the return address provided by our support team.

Please do not send items back without approval. Unauthorized returns may be refused or delayed.

3. Return Address

Approved returns are usually shipped to:

OPlace Returns
8945 DICE RD
SANTA FE SPRINGS, CA 90670
UNITED STATES

For orders shipped outside the United States, please contact us before returning the item. Depending on the order and destination, our support team may provide specific return instructions. Customers are responsible for ensuring the return shipment is properly declared and trackable.

4. Return Shipping Costs

For non-quality-related returns, including change of mind or incorrect purchase, customers are responsible for return shipping costs.

Original shipping fees, duties, taxes, import charges, customs fees, brokerage fees, and carrier fees are non-refundable unless required by law or unless the return is due to our error or a confirmed product issue.

If a return is approved due to a confirmed defect, damage on arrival, or an OPlace fulfillment error, we will provide a reasonable remedy, such as a replacement, refund, or return-shipping support, depending on the situation.

5. Restocking Fee

A 20% restocking fee of the item's price applies to non-quality-related returns. This fee covers inspection, repackaging, and restocking costs.

No restocking fee will be charged for defective or damaged items confirmed by our team.

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

  • Approved refunds are issued to the original payment method within 7-10 business days after the return is accepted.
  • Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
  • Refunds are calculated after any applicable restocking fee, non-refundable shipping fee, duty, tax, or other non-refundable charge has been deducted.

7. Damaged or Defective Items

If your item arrives damaged or appears defective, please contact us within 30 days of delivery.

To assist with verification and resolution, we may request clear photos and/or short videos demonstrating the issue. After verification, we will provide a replacement, refund, or another appropriate remedy at no additional restocking cost.

8. Exchanges

We do not offer direct exchanges. If you wish to change to a different product, please return the original item if eligible and place a new order.

9. Non-Returnable Items

  • Gift cards
  • Personalized or custom-made items
  • Items marked as Final Sale or Non-returnable
  • Digital or downloadable products, if applicable
  • Items damaged by misuse, improper installation, unauthorized repair, accident, or normal wear and tear

10. Contact Information

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response time: We will respond within 24-48 business hours.
Business name: COPLAX INC.
Address: 764 Route 25A, Suite 5
East Setauket, NY 11733
United States