FAQs

Our dryer uses low-heat, steady airflow to remove moisture, sweat, and odor particles from the liner. It helps speed up day-to-day drying — typically within about 20–40 minutes for normal sweat, depending on helmet type and conditions.

Yes. The airflow stays within safe temperature ranges for EPS foam, adhesives, and common liner materials. It is not designed to deform the shell or damage interior pads when used as directed.

Removing the visor is optional. External electronics such as GoPro cameras or Bluetooth modules should be removed before drying for safety and best results.

Yes. Odor usually comes from trapped moisture and bacteria. By drying the liner quickly and consistently, the dryer helps reduce odor buildup over time. Heavily soaked liners may need a longer cycle or a second run.

No. The purification module operates within safe levels and is designed not to crack, discolor, or harden helmet interior materials when used as instructed.

Noise level is comparable to a quiet desk fan. Many riders use it in bedrooms or shared spaces without disturbing others.

No. Proper drying helps preserve liner integrity. What harms helmets is long-term sweat saturation, improper cleaning agents, or extreme heat exposure — not controlled low-heat airflow.

The dryer is compatible with most full-face, modular, ADV, dual-sport, motocross, ski, snowboard, bicycle, and e-bike helmets. As long as the helmet has a hollow interior that can sit securely on the base, it will generally fit.

Yes. Smaller items such as gloves or lightweight pads can be placed over the airflow outlet. Drying time will vary depending on material thickness and saturation.

Yes. The dryer includes low-heat protection, internal temperature control, and automatic shut-off logic according to the timer setting. Always use it on a stable, heat-resistant surface and follow the user manual.

No. The system is designed for controlled, low-heat airflow rather than high-temperature drying. It is tuned for helmet safety rather than hair-dryer style heat.

Our limited warranty covers defects in materials and workmanship under normal use. In general:

• Main unit (primary device): 24 months
• Battery & charging components: 12 months
• Accessories & non-electronic parts: 6 months

Full details are described in our Warranty Policy.

Please email support@oplacegear.com with your order number and clear photos or a short video of the issue. Most verified quality-related issues within 30 days fall under our 30-Day Quality Guarantee for a free replacement.

Send us an email at support@oplacegear.com including:

• Your order number
• A short description of the issue
• Photos or a short video clip

Our support team usually replies within 24–48 business hours with next steps.

We currently ship to the United States (contiguous states), Canada, and Mexico. Shipping coverage may expand in the future — new regions will be announced on our official channels.

Most orders ship within 1–2 business days after payment confirmation. Typical delivery windows within the contiguous U.S. are 3–7 business days. For Canada and Mexico, timing depends on customs and location. For details, see our Shipping Policy.

If your order has not shipped yet, contact us as soon as possible and we will help update or cancel it. Once an order has shipped, standard return rules apply as described in our Refund Policy.

If your tracking shows unusual delays, please email support@oplacegear.com with your order number and tracking link. We can help open a carrier investigation or guide you through a claim if needed.

Yes. We accept returns on most items within 30 days of receipt, as long as they are unused and in their original condition and packaging. Full details are available in our Refund & Return Policy.

Once your return is received and inspected, refunds are usually processed within 7–10 business days to your original payment method. Your bank or card issuer may require additional days to post the credit.

Original shipping fees (if any) are normally non-refundable unless the return is due to our error. For non-quality-related returns, customers are responsible for the return shipping cost as described in the Refund Policy.