Shipping policy

Last Updated: January 2026

Shipping Policy

This Shipping Policy applies to all purchases made through https://www.oplacegear.com (“OPlace”, “we”, “us”, or “our”).

1. Shipping Coverage

OPlace currently ships orders within the United States (contiguous 48 states only). Orders will be shipped from our warehouse in California to the order destination.

We do not ship to:

  • Alaska
  • Hawaii
  • U.S. territories
  • P.O. Boxes
  • APO / FPO military addresses
  • International destinations

If an unsupported address is used, we may contact you to update the address. If a valid address cannot be provided, the order may be canceled and refunded.

Customers located outside the contiguous United States may contact support@oplacegear.com to inquire about possible delivery options on a case-by-case basis.

2. Fulfillment Location

All orders are shipped from our U.S.-based warehouse. Orders may be fulfilled by authorized logistics partners within the United States.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, packing, and handoff to the carrier.

Orders are processed Monday through Friday, excluding public holidays.

4. Estimated Delivery Time

After shipment, delivery within the contiguous United States typically takes approximately 5–7 business days.

Delivery times are estimates only and may vary due to destination, carrier performance, weather conditions, or peak-season volume.

5. Shipping Fees

  • Free shipping on orders of $39 USD or more
  • A flat shipping fee of $9.99 USD for orders under $39

Shipping fees will be clearly displayed at checkout before payment is completed. Charges shown at checkout shall prevail.

6. Order Tracking

Once shipped, a confirmation email with tracking information (when available) will be sent. Please allow up to 24 hours for tracking updates after carrier handoff.

7. Address Accuracy

Customers are responsible for providing accurate shipping information. OPlace is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

8. Lost or Delayed Packages

If a shipment is delayed beyond the carrier’s normal timeframe, please contact us for assistance.

If tracking shows “Delivered” but the package cannot be located, customers should contact the carrier directly. OPlace is not responsible for loss or theft after delivery confirmation, but we will provide reasonable assistance when possible.

9. Relationship to Returns

This Shipping Policy should be read together with our Refund Policy.

10. Contact Information

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Response time: We will respond within 24–48 business hours.
Company Address:
COPLAX INC.
764 Route 25A, Suite 5
East Setauket, NY 11733
United States