Shipping policy
Updated: October 21, 2026
OPlace Gear is operated by LOW COST ELECTRIC LTD. We ship to the United States, the United Kingdom, Austria, Belgium, France, Germany, Monaco, the Netherlands, Portugal and Spain, subject to product availability and the options shown at checkout.
Free standard shipping
Standard outbound shipping is free on all products to our supported destinations. There is no minimum order value. This applies to the original order shipment; return postage and any applicable return deductions are explained separately in our Refund & Return Policy.
Dispatch locations and delivery estimates
| Destination | Dispatch location | Processing | Transit after dispatch | Estimated total |
|---|---|---|---|---|
| United Kingdom | Bicester, United Kingdom | 1–3 business days | 3–7 business days | 4–10 business days |
| United States | LASP fulfilment warehouse, Santa Fe Springs, California | 1–3 business days | 5–10 business days | 6–13 business days |
| Austria, Belgium, France, Germany, the Netherlands, Portugal and Spain | Germany | Contact support before ordering for the current processing and transit estimate for your destination. | ||
| Monaco | Contact support before ordering for the applicable dispatch route and current processing and transit estimate. | |||
Business days are Monday–Friday, excluding public holidays. Delivery times are estimates. Tracking and any estimate shown for your selected product and address may provide more specific information.
Normal retail orders dispatch through the warehouse serving the destination. After-sales replacement parts may be sent directly by a supplier and can arrive separately. Support will explain the applicable dispatch origin, timing and any charge before arranging a replacement. Covered warranty remedies follow our Warranty Policy.
Delivery coverage
US delivery covers the contiguous 48 states and Puerto Rico. Alaska, Hawaii and the District of Columbia are currently excluded. We do not ship to P.O. boxes or APO/FPO addresses. Availability is confirmed for your selected product and delivery address at checkout.
Taxes and import charges
The total price and applicable taxes are shown before payment. For the European destinations listed above, applicable VAT, import duties and customs clearance charges, where relevant, are included in the total collected at checkout. You will not be asked to pay additional import charges on delivery. Contact us if a carrier requests an additional payment.
Tracking and delivery support
We email tracking details after carrier handoff when available. Please allow 24–72 hours for the first update. Use our Order Tracking page, or contact support with your order number.
Check your delivery address before payment and contact us promptly for corrections, delays or missing parcels. Changes may no longer be possible once dispatch has progressed. Mandatory cancellation, refund and delivery rights remain unaffected.
Returns follow our Refund & Return Policy. The return location can vary by order; contact support for the applicable label and instructions before sending an item. Our office address is for office use only. It accepts no goods, returns or other parcels.
LOW COST ELECTRIC LTD
Company address: 21 Stratford Way, Bicester, OX26 1BY, United Kingdom
Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Typical response time: 24–48 hours, excluding weekends.