Shipping Policy

This Shipping Policy describes how and where we deliver OPlace products, typical delivery times, and how shipping interacts with our return and warranty policies.

1. Shipping Fees

• United States (contiguous 48 states): Free standard shipping after discounts, excluding tax.
• Canada and Mexico: Shipping fees may apply and are calculated at checkout based on destination and order value.

Taxes are calculated at checkout where applicable.

2. Fulfillment & Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• We ship Monday–Friday (excluding public holidays).
• Typical delivery time (processing + shipping) is 3–7 business days within the U.S.
• Some U.S. orders may be fulfilled by third-party logistics partners depending on inventory and regional efficiency.

3. Shipping Methods & Delivery Time

We currently ship primarily from our U.S. fulfillment center (Santa Fe Springs, CA), with limited regional distribution for Canada and Mexico managed by partner logistics.

Estimated delivery windows by region:

• United States (contiguous 48 states): usually 3–7 business days.
• Canada: usually 5–12 business days, depending on customs and location.
• Mexico: usually 6–14 business days, depending on customs and location.

Delivery times are estimates and may vary by carrier and destination.
We cannot deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes, military or protected addresses at this time.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and carrier link so you can follow your package in real time. Please allow up to 24 hours for tracking information to update after shipment.

5. Shipping Coverage

We currently ship to the United States (contiguous states), Canada, and Mexico. Availability and rates outside these markets are limited and may vary by destination.

6. Lost or Delayed Packages

Once a package is marked “Delivered” by the carrier, OPlace is not liable for loss or theft. However, our team will gladly help you open a carrier investigation or file a claim to locate your package.

If your order appears significantly delayed, please contact us at support@oplacegear.com with your order number and tracking details.

7. Relation to Returns & Warranty

• For non-quality-related returns, customers are responsible for return shipping costs as described in our Refund & Return Policy.
• For quality-related issues covered under our Warranty Policy, OPlace covers outbound shipping for the repaired or replacement item once the claim is approved.

8. Contact Us

For any shipping-related inquiries, please reach out at:

Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Address: 764 Route 25A, Suite 5, East Setauket, NY 11733, USA

We are committed to making every delivery reliable, efficient, and worry-free.