OPLACE Limited Warranty

Last updated: December 2025

Your OPlace gear is designed for daily commuting and real-world riding. This Limited Warranty explains what is covered, for how long, and how to request service.

1) 30-Day Quality Guarantee (Replacement)

If your product has a manufacturing defect or quality-related issue within 30 days of delivery, we will provide a replacement for the main unit after photo or video confirmation.

• No repair attempts required.
• No additional charges for the replacement main unit.

2) Warranty Coverage Periods

Warranty coverage depends on the type of item:

Main Unit (Primary Device) — 24 Months

Applies to the core working body of the product (for example, the helmet dryer main body or the front light main unit).

Battery & Charging Components — 12 Months

Includes built-in or removable batteries, chargers, and power adapters.

Accessories & Non-Electronic Parts — 6 Months

Includes mounts, straps, clips, silicone rings, USB cables, brackets, and other non-main components.

3) What This Warranty Covers

During the applicable warranty period, OPlace will, at its discretion:

• Repair the product, or
• Replace it with the same or an equivalent model.

There is no charge for the repaired or replacement main unit.

Shipping Responsibility

• Customers cover shipping the defective item to our service location if required.
• OPlace covers shipping for the repaired or replacement item back to you.

4) What This Warranty Does Not Cover

This warranty does not apply to:

• Damage caused by accidents, drops, improper installation, or misuse
• Exposure to conditions beyond specified ratings
• Unauthorized repairs, modifications, or disassembly
• Normal wear and tear (scratches, fading, cosmetic changes)
• Lost or stolen items
• Damage unrelated to workmanship or materials
• Non-quality-related returns may incur a 20% restocking fee as outlined in our Refund Policy.

5) How to File a Warranty Claim

Email support@oplacegear.com with:

• Your order number
• A clear description of the issue
• Photos or video evidence
• Your shipping address (for replacement requests within 30 days)

Our support team typically responds within 24–48 hours.

6) Relationship to Our 30-Day Return Policy

• Change-of-mind or non-defective returns follow our 30-Day Return Policy.
• Quality-related issues within the first 30 days fall under the 30-Day Quality Guarantee (replacement).
• After 30 days, the standard 24 / 12 / 6-month warranty periods apply, depending on the item type.

7) Service Regions

Warranty service is currently available only for orders delivered within the United States (contiguous 48 states). We do not offer warranty service for orders delivered outside the United States at this time.

8) Contact

COPLAX INC.
764 ROUTE 25A STE 5
EAST SETAUKET,NY 11733
Email: support@oplacegear.com