Updated: October 15, 2026
OPlace Gear's commercial warranty covers confirmed defects in materials or workmanship under normal use. It is additional to your statutory consumer rights.
Coverage from delivery
- Main unit / primary device: 24 months.
- Battery and charging components: 12 months.
- Accessories and non-electronic parts: 6 months.
Quality claims
Email support@oplacegear.com with proof of purchase, a description, clear photos or video, and your current delivery address. We typically reply within 24–48 hours, excluding weekends.
For a confirmed covered quality issue within the applicable period, we send a new replacement without requiring the old item to be returned first. No restocking fee applies. Contact support before sending any item; any collection or return instructions will be provided separately. Remedies and associated costs required by consumer law remain available.
Exclusions and expiry
Accidental damage, misuse, improper installation, use outside stated ratings, unauthorised modification or repair, cosmetic wear, theft and loss are excluded from this commercial warranty.
After the applicable commercial warranty expires, free replacement under this warranty ends. Any further service available outside your statutory rights is chargeable; support will confirm the available option and price before you agree. Expiry does not remove any statutory right to a free remedy.
Service and returns
We support eligible orders delivered to the United States, the United Kingdom, Austria, Belgium, France, Germany, Monaco, the Netherlands, Portugal, and Spain. Support for previously sold orders is not withdrawn by changes to our current delivery destinations. Change-of-mind returns follow our Refund & Return Policy.
LOW COST ELECTRIC LTD
Company address: 21 Stratford Way, Bicester, OX26 1BY, United Kingdom
Email: support@oplacegear.com
Phone: +1 (919) 875-5029
Our registered office is for office use only. It does not accept goods, returns or other parcels. Send returns only to the warehouse address supplied by support or shown on your return label.